School Messenging
The Bowling Green R-1 Schools notification system is used for school-wide and district-wide notifications to parents, guardians and staff. The system may utilize four methods of communication, including app alerts, phone calls, emails and text messages. Notifications may be sent out to provide information on things such as emergency situations, weather-related delays/dismissals, special events, threat notifications, upcoming events, school attendance, or other topics of general interest. Messages may be sent via just one notification method or a combination of methods.
Changing Contact Information: If you have changed phone numbers or email addresses, please make sure to contact your school office, so we can update the contact information in your student's official record. *If there is an emergency situation specifically with your child, school staff will contact you directly via the contact and emergency numbers in your student's school record.
Emails
Email is the most common form of notification used by the Bowling Green R-1 Schools. We use email notification for messages about special classes, testing, school events, updates, reminders, weather delays, early dismissal messages, threat notifications and more. Email notifications may also be sent in combination with another form of notification, depending on the importance of the message.
To ensure you receive our email notifications, please make sure that your contact email address or addresses are up-to-date and spelled correctly in your student's school records. To update this information, please do so when you register your student for school or you may also call your student's school registrar.
Text Messages
Text message notifications to parents and staff are typically reserved for emergencies or significant event notifications. For instance, a text message may be sent when the school district issues a weather delay or where there is a safety situation that will impact your child. However, in special circumstances, text messages may also be used for significant events, or to advise parents to check their email for important information.
If you would like to opt out of text messages, you can reply “STOP” to any text message at any point. You may also reach out to the registrar at your student’s school to request to be added to the Do Not Contact list.
Phone Calls
Typically, phone calls to parents and staff are reserved for emergencies or significant event notifications. For instance, a phone call would be used when the school district issues a weather delay, when buses are delayed or where there is a safety situation that will impact your student. However, in special circumstances, phone calls may also be used for significant events or to alert parents to check their email for important information.
Below are some frequently asked questions as they relate to phone-call notifications.
What do I do if I'm not receiving phone calls?
All contact information is based upon parents/guardians enter in the online registration system at the time they register their children. Very important: If your phone number or e-mail address changes, please promptly contact the registrar's office(s) at the school(s) your children attend so your records can be updated. These numbers are under the school contact info tab on this page. This will allow information to reach you more promptly in case of an emergency. If you have children in more than one school, please be sure to make the change at all of the schools.
What do I do if I'm receiving calls in error?
If you are receiving calls and do not have children in our school system, please listen carefully to the message and make a note of the following information:
Student Name
School Name
Reason for the call
Date of call
Then, please contact the school that made the emergency call and let them know you were called in error (see the School Contact Info tab). Please give them the phone number that was called in error and the above information. Keep in mind the information may not be fixed immediately; we may need to contact the parent/guardian on record with that phone number to verify their contact information in order to make the correction in the system.
How do I opt out of receiving phone call notifications? If you would like to opt-out of phone calls, you may reach out to the registrar at your student’s school to request to be added to the Do Not Contact list.
Troubleshooting: Not Receiving Messages
All contact information for parents/guardians is pulled directly from the details entered in the online registration system at the time you register your child(ren). If you are not receiving emails, calls or text messages from your child's school or the school district, please do the following:
Step 1: Ensure the contact information you have entered into your child's SISK12 account is correct for your phone, cell phone and email address. If it is not correct and you need to update it, please call the school registrar to make the change.
Step 2: If all of your contact information is correct, and you are still not receiving notifications from the district or your child's school. Please call the school's registrar to request assistance. The registrar can go into the system to verify, make changes and check to ensure you have not been opted out of messaging.
Troubleshooting: Receiving Messages in Error
If you are receiving calls, emails or text messages from the Bowling Green R-1 Schools and do not have children in our school system, please do the following:
Step 1: Listen carefully to the message and make a note of the following information:
a. Student Name
b. School Name
c. Reason for the call
d. Date of call
Step 2: Contact the school that made the emergency call and let them know you were called in error (see table below). Please give them the phone number that was called in error and the above information. Keep in mind the information may not be fixed immediately, we may need to contact the parent/guardian on record with that phone number to verify their contact information in order to make the correction in the system.